Privacy Policy

Last updated: March 20, 2026

This Privacy Policy describes how DigitalKL Hub collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect various types of information to provide and improve our services. This includes personal information you voluntarily provide when registering an account, subscribing to newsletters, or contacting us directly. We also automatically collect certain information about your interactions with our website, including your IP address, browser type, device information, and pages visited.

Additionally, we gather usage analytics to understand how visitors engage with our content about Malaysia’s digital economy, MyDIGITAL initiatives, e-commerce growth, and fintech ecosystems. This information helps us enhance our platform and deliver more relevant content about ICT sector developments and digital transformation in Malaysia.

How We Use Your Information

We use the information we collect to deliver, maintain, and improve our services. Your data enables us to provide personalized content recommendations, respond to your inquiries, and send you updates about digital economy trends and technology sector news when you’ve opted in. We analyze usage patterns to better understand our audience’s interests in Malaysia’s digital landscape.

We also use your information to ensure the security of our platform, prevent fraudulent activities, and comply with legal obligations. Your feedback helps us develop better resources covering MyDIGITAL progress, e-commerce indicators, and fintech ecosystem expansion. We never sell your personal information to third parties.

Your Rights and Choices

You have the right to access, correct, update, or delete your personal information at any time. You can manage your communication preferences and opt out of marketing emails by following the unsubscribe instructions in any message we send. If you wish to exercise any of these rights or have questions about your data, please contact us directly.

We respect your privacy choices and will honor requests regarding your personal information. You also have the right to request a copy of the personal data we hold about you in a portable format, subject to applicable legal requirements and reasonable limitations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you interact with our website. These tools help us understand which sections about digital economy topics, e-commerce growth, and fintech innovations are most valuable to our users. You can control cookie settings through your browser preferences.

Some cookies are essential for website functionality, while others are used for analytics and personalization. We use first-party cookies only and do not allow unauthorized third-party tracking. For more detailed information about our cookie practices, please review our separate Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption protocols, secure server infrastructure, and regular security audits to safeguard your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our team regularly reviews and updates our security practices to address emerging threats and vulnerabilities. If we discover any security breach that could affect your information, we will notify you promptly and take appropriate remedial action in accordance with applicable laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last updated” date at the top of this policy and, where required, by sending you a direct notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise your rights regarding your personal information, please contact us:

Email: [email protected]

Phone: +60 3 2718 5643

Address: Jalan Tun Razak 287, Kuala Lumpur, 50400, Malaysia